Refund & Cancellation Policy

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Personal Training & Hybrid Coaching

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We understand that life can be unpredictable. If you need to cancel or rearrange a personal training session, we kindly ask that you provide at least 24 hours’ notice.

Sessions cancelled with less than 24 hours’ notice, or missed without prior notice, may be forfeited or charged in full.

Personal training and hybrid coaching packages are non-refundable and non-transferable.

Unless otherwise stated, all sessions included within a coaching package must be used within six months of the original purchase date.

If you are unable to continue training due to illness or injury, please contact Shelley B as soon as possible. In exceptional circumstances, an extension may be granted at Shelley B’s discretion. Supporting medical evidence may be requested.

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1:1 Online Coaching Memberships

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Online coaching memberships are billed on a recurring monthly basis unless otherwise stated.

You may cancel your membership at any time to prevent future payments. Cancellation will take effect at the end of your current billing period.

Payments already made are non-refundable, as coaching, programme design and support begin immediately once your membership is activated.

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Digital Products

Due to the nature of digital content, all digital products, downloadable guides and online resources are non-refundable once access has been granted or the product has been downloaded.

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General

By purchasing any coaching service or digital product from Shelley B – Fit4Life, you confirm that you have read and agree to these terms.

Nothing in these terms affects your statutory rights under applicable consumer law.